Abound Systems provides an annual support program for your organization Blackberry deployment regardless of the size and complexity of your deployment.

Small and Medium business: Abound Systems provides the 3 levels of Technical Support Services for Small and Medium business.

Feature	Basic Support	Enhanced Support	Advantage Support
Coverage and Access	24x7 electronic incident submission with a 24-hour response	24x7 electronic incident submission with a 4-hour response	24x7 telephone support with an average 90-second response1 and electronic incident submission with a 2-hour response
Problem Management	N/A	N/A	Included
Direct to Level Two Support Resources	N/A	N/A	Optional
Application Development Incidents	N/A	N/A	Optional
Named Callers	2	2	5
Support Service Specialist (SSS)	N/A	N/A	Optional

Enterprise business: Abound Systems provides the ability to customize your support services that grows with your organization. You’ll have access to features like Health Check Services, Change Management Planning and onsite visits from technical support experts to help with the stability of your BlackBerry solution. We provide 3 levels of Technical Support Services for Enterprise business.

Feature	Standard Support	Premium Support	Elite Support
Coverage and Access	24x7 telephone support with an average 90-second response. Electronic incident submission with a 2-hour response	24x7 telephone support with an average 90-second response. Electronic incident submission with a 1-hour response	24x7 telephone support with an average 90-second response. Electronic incident submission with a 1-hour response
Problem Management	Included	Included	Included
Direct to Level Two Support Resources	Included	N/A	N/A
Direct Advanced Response Team	N/A	Included	Included
Application Development Incidents	Optional	20	Unlimited
Named Callers	5	15	30
Support Service Specialist (SSS)	Optional	N/A	N/A
Support Account Manager	N/A	Included	Included